1. Microsoft Office Error Code 0x80004005 Mac Version
2. Microsoft Mail Error 0x80004005
3. Microsoft Excel Error Code 0x80004005
4. Ms Outlook Error Code 0x80004005
5. Winzip

Mar 19, 2020 Error 0x80004005 is one of the less common errors to be found in Microsoft PCs, but it is a frustrating and even paralyzing to your Windows experience. If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled. To restore all features of Office, you'll need to fix the problem that's causing activation to fail. Fix issues when you can't sync OneNote. If you’re on a Mac, follow the steps in Check for Office for Mac updates automatically. If you’re still experiencing sync problems after updating OneNote, click on the sync issue that best describes the issue you’re seeing, or scroll to the end of.

If you're having problems getting shared computer activation to work when you deploy Office 365 ProPlus to shared computers in your organization, try the following to fix the problem.

Tip

You can download and run the Microsoft Support and Recovery Assistant to install Office 365 ProPlus in shared computer activation mode.

Check that your Office 365 plan supports shared computer activation

To use shared computer activation, you must have an Office 365 plan that includes Office 365 ProPlus.

Note

You also can use shared computer activation with Visio Online Plan 2 (previously named Visio Pro for Office 365) or Project Online Desktop Client. You just need a subscription plan that includes those products.

Verify that shared computer activation is enabled for Office 365 ProPlus

Here are two ways that you can check whether shared computer activation is enabled on the computer that has Office 365 ProPlus installed.

• Open any Office 365 ProPlus program, such as Word. Go to File > Account > About Word (or whatever the name of the app is). On the second line from the top, underneath the MSO version number, you should see Shared Computer Activation, instead of a Product ID, like in the following screenshot.

• Use Registry Editor, and go to HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeClickToRunConfiguration. There should be a value for SharedComputerLicensing with a setting of 1.

Verify that activation for Office 365 ProPlus succeeded

On the shared computer, after you open any Office 365 ProPlus program, go to the following folder:

%localappdata%MicrosoftOffice16.0Licensing

If activation succeeded, there are some text files in the folder, like in the following screenshot. Don't make any changes to these files.

If you've configured the licensing token to roam, these text files will appear in the folder that you've specified.

Review error messages for shared computer activation

If you're having problems using shared computer activation, you might get one of the following error messages.

The products we found in your account cannot be used to activate Office in shared computer scenarios.

This error means that you don't have an Office 365 plan that includes Office 365 ProPlus. Therefore, you can't use shared computer activation.

UNLICENSED PRODUCT Most features are turned off because a shared computer license isn't available.

This error means that a licensing token wasn't obtained from the Office Licensing Service on the Internet. Office 365 ProPlus is now in reduced functionality mode. The user can view and print Office 365 ProPlus documents, but can't create or edit documents.

You can try these steps to fix this problem:

• Check that the user is assigned a license for Office 365 ProPlus.

• Check that the user signs in with her user account for Office 365 if the Activate Office dialog box appears when the user opens an Office 365 ProPlus program.

• Check that there is connectivity between the shared computer and the Internet.

Sorry, we cannot verify the license currently installed for this product.

This error means that Office 365 ProPlus has a problem with the user's licensing token on the shared computer. The user should make sure to sign in to Office 365 ProPlus with his user account for Office 365 so that Office 365 ProPlus can obtain a new licensing token from the Office Licensing Service on the Internet.

PRODUCT NOTICE Your shared computer license expires on and we're having trouble renewing it.

Microsoft Office Error Code 0x80004005 Mac Version

This error means that Office 365 ProPlus tried to renew the licensing token automatically, but there was a problem. One possible cause for this is that the shared computer wasn't connected to the Internet when Office 365 ProPlus tried to renew the licensing token with the Office Licensing Service.

The licensing token is valid until the date listed in the error message. The user can continue to use Office 365 ProPlus to create, edit, and print documents. The user can choose Renew to try to renew the license before the license token expires.

Sorry, this Office 365 account has recently been used to activate too many computers.

Microsoft places a limit on the number of shared computers that a user can activate Office 365 ProPlus on in a given time period. This error means that the user exceeded that limit.

Related topics

Microsoft Mail Error 0x80004005

At times your users might encounter issues with Office Add-ins that you develop. For example, an add-in fails to load or is inaccessible. Use the information in this article to help resolve common issues that your users encounter with your Office Add-in.

You can also use Fiddler to identify and debug issues with your add-ins.

Common errors and troubleshooting steps

The following table lists common error messages that users might encounter and steps that your users can take to resolve the errors.

When installing an add-in, you see 'Error loading add-in' in the status bar

1. Close Office.
2. Verify that the manifest is valid
3. Restart the add-in
4. Install the add-in again.

You can also give us feedback: if using Excel on Windows or Mac, you can report feedback to the Office extensibility team directly from Excel. To do this, select FileFeedbackSend a Frown. Sending a frown provides the necessary logs to understand the issue.

Outlook add-in doesn't work correctly

If an Outlook add-in running on Windows and using Internet Explorer is not working correctly, try turning on script debugging in Internet Explorer.

• Go to Tools > Internet Options > Advanced.

• Under Browsing, uncheck Disable script debugging (Internet Explorer) and Disable script debugging (Other).

We recommend that you uncheck these settings only to troubleshoot the issue. If you leave them unchecked, you will get prompts when you browse. After the issue is resolved, check Disable script debugging (Internet Explorer) and Disable script debugging (Other) again.

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Add-in doesn't activate in Office 2013

Microsoft Excel Error Code 0x80004005

If the add-in doesn't activate when the user performs the following steps:

1. Signs in with their Microsoft account in Office 2013.

2. Enables two-step verification for their Microsoft account.

3. Verifies their identity when prompted when they try to insert an add-in.

Verify that the latest Office updates are installed, or download the update for Office 2013.

Add-in doesn't load in task pane or other issues with the add-in manifest

See Validate an Office Add-in's manifest and Debug your add-in with runtime logging to debug add-in manifest issues.

Add-in dialog box cannot be displayed

When using an Office Add-in, the user is asked to allow a dialog box to be displayed. The user chooses Allow, and the following error message occurs:

Ms Outlook Error Code 0x80004005

'The security settings in your browser prevent us from creating a dialog box. Try a different browser, or configure your browser so that [URL] and the domain shown in your address bar are in the same security zone.'

To resolve the issue, end users or administrators can add the domain of the add-in to the list of trusted sites in Internet Explorer. Use the same procedure whether you're using the Internet Explorer or Microsoft Edge browser.

Important

Do not add the URL for an add-in to your list of trusted sites if you don't trust the add-in.

To add a URL to your list of trusted sites:

1. In Control Panel, go to Internet options > Security.
2. Select the Trusted sites zone, and choose Sites.
3. Enter the URL that appears in the error message, and choose Add.
4. Try to use the add-in again. If the problem persists, verify the settings for the other security zones and ensure that the add-in domain is in the same zone as the URL that is displayed in the address bar of the Office application.

This issue occurs when the Dialog API is used in pop-up mode. To prevent this issue from occurring, use the displayInFrame flag. This requires that your page support display within an iframe. The following example shows how to use the flag.

Changes to add-in commands including ribbon buttons and menu items do not take effect

If changes you've made in the manifest, such as file names of ribbon button icons or text of menu items, do not seem to take effect, try clearing the Office cache on your computer.

For Windows:

Delete the contents of the folder %LOCALAPPDATA%MicrosoftOffice16.0Wef.

For Mac:

Add-ins are often cached in Office for Mac, for performance reasons. Normally, the cache is cleared by reloading the add-in. If more than one add-in exists in the same document, the process of automatically clearing the cache on reload might not be reliable.

You can clear the cache by using the personality menu of any task pane add-in.

• Choose the personality menu. Then choose Clear Web Cache.

  Note

  You must run macOS version 10.13.6 or later to see the personality menu.

You can also clear the cache manually by deleting the contents of the ~/Library/Containers/com.Microsoft.OsfWebHost/Data/ folder.

Note

If that folder doesn't exist, check for the following folders and if found, delete the contents of the folder:

• ~/Library/Containers/com.microsoft.{host}/Data/Library/Caches/ where {host} is the Office host (e.g., Excel)
• ~/Library/Containers/com.microsoft.{host}/Data/Library/Application Support/Microsoft/Office/16.0/Wef/ where {host} is the Office host (e.g., Excel)
• com.microsoft.Office365ServiceV2/Data/Caches/com.microsoft.Office365ServiceV2/

For iOS:

Winzip

Call window.location.reload(true) from JavaScript in the add-in to force a reload. Alternatively, you can reinstall Office.

Changes to static files, such as JavaScript, HTML, and CSS do not take effect

The browser may be caching these files. To prevent this, turn off client-side caching when developing. The details will depend on what kind of server you are using. In most cases, it involves adding certain headers to the HTTP Responses. We suggest the following set:

• Cache-Control: 'private, no-cache, no-store'
• Pragma: 'no-cache'
• Expires: '-1'

For an example of doing this in an Node.JS Express server, see this app.js file. For an example in an ASP.NET project, see this cshtml file.

If your add-in is hosted in Internet Information Server (IIS), you could also add the following to the web.config.

If these steps don't seem to work at first, you may need to clear the browser's cache. Do this through the UI of the browser. Sometimes the Edge cache isn't successfully cleared when you try to clear it in the Edge UI. If that happens, run the following command in a Windows Command Prompt.

See also