Jun 04, 2019  If you don't assign a user a license, you can still deploy Office for Mac to that user, but the user won't be able to activate and use Office. For Office 365 customers, Office for Mac activates by contacting the Office Licensing Service on the internet. Microsoft office 365 was purchased last July for 1 year through AppStore. It was working until recently started to ask to 'Activate'. I'm a new user and may have done something with the usernames, but I can't recall unfortunately. I can see Microsoft in 'Purchased' section in AppStore. When I open Word or Excel - I see message 'Activate'.

1. Why Won't Microsoft Office Open
2. Microsoft Office Won't Activate On Mac Download
3. Microsoft Office Won't Activate On Mac
4. Microsoft Office Won't Activate On Mac Pc
5. Application Won't Open On Mac

Note

1. Sep 26, 2018  Not on this release but when moving from old mac book to new one (got rid of old one so not running on 2) I had to do a Microsoft office license 2016 removal and then redid the license and it worked. Found the removal tool on the Microsoft support site.
2. If Office still won't activate after you run the Microsoft Support and Recovery Assistant, you can Fix Unlicensed Product errors yourself. Office 2019 and Office 2016: Use the Activation Troubleshooter (non-subscription Office products).
3. One-time purchase of Office for Mac confirmed, but still can't activate. Open Finder, click Go (In the menu bar) Computer. Go to Macintosh HD Library. Find the PriviligedHelperTools folder. If there is a red dot/stop icon next to the name, it is not accessible. Fix it using the instructions.

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. Activation fails and you receive one the following error messages:

We are unable to connect right now. Please check your network and try again later.

Sorry, we can't connect to your account. Please try again later.

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More information

This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step.

Step 1. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365. Office 365: Use the Support and Recovery Assistant for Office 365

Step 2. Check whether you're behind a proxy server

Are you behind a proxy server? If you're not sure, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:

1. Open a Command Prompt window as an administrator. To do this, click Start, type cmd.exe in the search box, right-click cmd.exe in the list, and then click Run as administrator.
2. Type the following command, and then press Enter:

Step 3. Check whether you're behind a firewall

Are you behind a firewall? If you're not sure, ask your administrator. If you're behind a firewall, it might have to be configured to enable access to the following:

• go.microsoft.com
• office15client.microsoft.com
• sls.microsoft.com - This endpoint is required for successful ProPlus activation based on Office 365 URLs and IP address ranges.

Each firewall will have a different method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do this for you.

For more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges

Why Won't Microsoft Office Open

Step 4. Check whether you have the appropriate license

1. Sign in to the Office 365 portal.
2. Click Settings (), and then click Office 365 settings.
3. Locate the Assigned licenses area.
4. If you see The latest desktop version of Office, then you have an Office subscription assigned correctly.
5. If you don't see The latest desktop version of Office, contact your administrator or see the Office article What Office 365 business product or license do I have?

Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing product key

Microsoft Office Won't Activate On Mac Download

To manually remove existing product keys for an Office 2013 program, follow these steps:

Microsoft Office Won't Activate On Mac

1. Open a Command Prompt window, type one of the following commands, and then press Enter:

   • If you're running 64-bit Windows with 32-bit Office:

   • If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows:

2. Examine the output. Look for and locate the last five characters of the installed product key.

3. Remove all product keys. To remove a product key, type the following command and then press Enter:

Here's an example of the output of steps 5a through 5c:

Microsoft Office Won't Activate On Mac Pc

For more information, see the following Microsoft Knowledge Base articles:

Application Won't Open On Mac

Still need help? Go to Microsoft Community.