Microsoft Word Unsupported Mac Update

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Summary

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Existing Office 2016 for Mac customers will be seamlessly upgraded to 64-bit versions of Word, Excel, PowerPoint, Outlook, and OneNote as part of the August product release (version 15.25). This affects customers of all license types: Retail, Office 365 Consumer, Office 365 Commercial, and Volume License installations.

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Deployment options for the 64-bit update

AutoUpdate (MAU)

Customers who use Microsoft AutoUpdate (MAU) to keep their Office applications up-to-date will see a 'regular' monthly update notification when their selected channel is upgraded to 64-bit builds. Depending on which version is installed on the local computer, MAU will offer either a delta or full update. The update package size does not change between 32-bit and 64-bit versions. Also, MAU can deliver a delta update when applicable to update a user from 32-bit to 64-bit applications. Therefore, customers won't experience a sharp increase in download activity. For the release to the Production channel, customers will see '(64-bit)' in the update title to make them aware that this is a 64-bit update.

For information about how to use the MAU, see Check for Office for Mac updates automatically.

Manual updates

The August release of Office for Mac is available for manual download. The following file provides a 64-bit package to replace existing 32-bit applications with 64-bit variants during installation:

Download the Microsoft Office 2016 for Mac August update package now.

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Volume License Service Center

Volume License customers typically get their Office 2016 software from the Volume License Service Center (VLSC). These builds are refreshed infrequently and are typically aligned with new language editions. The VLSC will continue to offer 32-bit installers (15.23) until November 2016. However, all updater packages that are released after August will be based on 64-bit builds. Therefore, a VLSC customer who updates either manually or through AutoUpdate will be transitioned to 64-bit builds.

More Information

64-bit only

The Mac operating system has been 64-bit for several years. Unlike for Windows, there's no choice between running a 32-bit or 64-bit version of the Mac operating system. Similarly, we won't offer a choice between 32-bit and 64-bit versions of Office 2016 for Mac. After each 'channel' is transitioned per the rollout schedule, only 64-bit builds will be available.

Effect on third-party applications and add-ins

The transition to 64-bit Office for Mac was announced on the Office developer blog in April 2016. This website is the primary reference for third-party vendors to understand the change and the effect on their products. IT Pros will want to understand which compiled add-ins are deployed to the users whom they manage so that they can assess the effect of the upgrade. The following Microsoft Office website summarizes the issues that affect the more common add-ins that are used together with Office 2016 for Mac:

Tools for inspecting product architecture

To verify the architecture of an Office application (that is, to understand whether you have a 32-bit or 64-bit build), start the application, open the Activity Monitor, and then enable the Kind column.

You can also use the file command in a terminal session to inspect the binary. For this use, type file -N <path of binary>.This method can be used with for any binary file, including third-party add-ins.

The file command returns one of three values.

Return valueMeaning
Mach-O 64-bit executable x86_6464-bit binary
Mach-O executable i38632-bit binary
Mach-O 64-bit executable x86_64FAT binary (compatible with both 32-bit and 64-bit processes)
Mach-O executable i386FAT binary (compatible with both 32-bit and 64-bit processes)

Options for reverting to 32-bit installations

There may be situations in which the customer has to change code that's not 64-bit ready. If customers can't immediately move forward to 64-bit builds, we will make available a one-time 32-bit update for the 15.25 release in addition to the default 64-bit updates. The 32-bit updates will be available only for manual download from the Office CDN.

The latest 32-bit release of Office 2016 for Mac (15.25.160818) can be downloaded from https://go.microsoft.com/fwlink/?LinkId=823192.

Customers who manually install the 32-bit release won't be offered the 64-bit version of 15.25 through MAU. However, MAU will offer the 64-bit version of 15.26 in September 2016. Therefore, customers have a limited time to remain on 32-bit builds.

If a customer has already upgraded to the 64-bit update of Office for Mac 15.25 and wants to revert to the 32-bit version, follow these steps:

  1. Exit all open Office 2016 applications.
  2. Start Safari, and then browse to https://go.microsoft.com/fwlink/?LinkId=823192 to start the download of the 32-bit installer.
  3. Double-click the downloaded package, and then follow the instructions.

The 64-bit installation has a build date of 160817. The 32-bit version has a build date of 160818.

To work together in Word for the web, you edit a document as you normally would. If others are also editing it, Word for the web alerts you to their presence, and shows you the paragraph they’re working on. There’s no special co-authoring mode and no command to begin co-authoring.

As authors come and go, Word for the web notifies you briefly.

You can always see who is currently working in the document by clicking near the top of the window.

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A colored indicator shows you where others are editing the document.

Opening the document in your desktop application

Microsoft excel for mac data regression. If you want to make changes that require features of the Word desktop application, click Open in Word and continue editing. For example, you might want to add a table of contents or a bibliography whose entries update automatically.

Note: Co-authoring in the Word desktop application requires Word 2010, Word 2013, or Microsoft Word for Mac 2011.

In the Word desktop application, be careful not to introduce content or functionality to the document that will prevent other authors from editing the document in Word for the web. For example, don’t use permission features such as editing restrictions or marking the document as final. If you want to restrict access to the document, use the permission features where the document is stored (OneDrive, Office 365, or SharePoint).

If someone does save the document with features that aren’t supported by Word for the web, you can still co-author, just not in Word for the web anymore. If everyone in the group has Word 2010, Word 2013, or Word for Mac 2011, continue working together in Word (click Open in Word and continue editing).

If someone in the group doesn’t have one of those versions of Word, you need to remove the unsupported features from the document so that everyone can continue to work together in Word for the web. Do the following:

Microsoft Word Unsupported Mac Update Software

  1. In Word for the web, click Open in Word (requires Word 2003, or later, or Word for Mac 2008 12.2.9 or later).

  2. In the Word desktop application, remove the unsupported features. For details about what’s supported, see Differences between using a document in the browser and in Word.

  3. Save the document (press Ctrl+S in Windows, or ⌘+S on the Mac).

  4. If you used Word 2003, Word 2007, or Word for Mac 2008 12.2.9, close Word so that others can continue co-authoring the document in Word for the web.

    If another author saves the document with unsupported features before you have saved the document in Word for the web, you might not be able to save your work in Word for the web. If you have Word 2010, Word 2013, or Word for Mac 2011 you can prevent losing your changes by opening the document in the Word desktop application. Click Open in Word, copy your changes from Word for the web, and then paste them in the document in Word. When you save the document in Word, your changes are saved on the server.

If co-authoring in Word for the web isn’t working

If co-authoring isn’t working in Word for the web, it might be because someone has the document open in a version of Word that doesn’t support co-authoring. The document might contain features that are not supported for editing in Word for the web, or some other problem. For help, see Troubleshoot co-authoring Word documents.

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Note: In SharePoint 2010, Word for the web does not support co-authoring, but you can work together in Word 2010, Word 2013, and Microsoft Word for Mac 2011.